Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a consultation, complete an online pre-qualification form, submit a prescription or product inquiry, purchase a product, or otherwise communicate with SD Medical.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Mailing or delivery address
• Information about your orthopedic or bracing needs
• Information about the area of your body experiencing discomfort
• Information about your symptoms or mobility concerns
• Information about whether you have seen another healthcare provider for an issue
• Referring physician information
• Information about your preferred consultation
• Prescription or product information where voluntarily provided
• Information included in your inquiry or message
• Payment or billing information where applicable
• Other information you voluntarily provide

The website's consultation form specifically asks visitors to provide their name, phone number, email address, level of discomfort, information about other healthcare providers they may have seen, referring doctor information, and the area of the body where they are experiencing discomfort.

Because some information submitted through the website may relate to an individual's health or medical needs, we take reasonable steps to handle such information appropriately and only use it for legitimate purposes related to providing or arranging requested services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

SD Medical may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Scheduling and managing consultations
• Understanding your orthopedic bracing needs
• Determining appropriate products or bracing solutions
• Assessing information provided during the pre-qualification process
• Providing information about available products and services
• Preparing or processing product orders
• Arranging fittings and follow-up appointments
• Providing information about brace use and care
• Communicating with customers and prospective customers
• Coordinating virtual or in-person consultations
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Preventing fraud, misuse, or unauthorized access
• Protecting the security and integrity of our website and systems
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

SD Medical states that its consultations are intended to help determine appropriate bracing solutions and that its team provides personalized guidance and fitting services.

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, arrange a consultation, provide a product, or deliver requested services.

Where personal information relates to your health or medical needs, we will only use or disclose that information for appropriate purposes and in accordance with applicable privacy requirements.

Disclosure of Personal Information

SD Medical does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to provide requested products or services, operate our website, arrange consultations, or conduct our business. This may include disclosure to:

• Employees and representatives who require the information to perform their duties
• Healthcare professionals or referring practitioners where appropriate and authorized
• Product manufacturers and suppliers where reasonably necessary to provide requested products or services
• Website hosting, technology, communications, analytics, and other service providers
• Payment processors and financial service providers where applicable
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Consultation and Health-Related Information

If you submit information about discomfort, injuries, medical conditions, previous healthcare visits, referring physicians, or other orthopedic concerns through the website, that information may be used to help SD Medical understand your needs and prepare for a requested consultation.

The website's consultation process states that information submitted through the form is reviewed before SD Medical contacts the individual to discuss personalized solutions and schedule a consultation.

Please only provide health-related information that is reasonably necessary for your consultation or inquiry. Do not submit highly sensitive medical records or other information that is not necessary through a general website contact form.

Information submitted through the website does not replace professional medical advice, diagnosis, or treatment from a qualified healthcare professional.

Online Consultations

SD Medical offers virtual online appointments in addition to in-person services.

If you request an online consultation, information you provide may be used to schedule the appointment, communicate with you, understand the purpose of your consultation, and provide the requested service.

If a third-party video conferencing or appointment platform is used, information processed through that platform may also be subject to the third party's own privacy policy and terms.

Online Orders and Payments

If you purchase products through the website or otherwise provide payment information, your information may be processed by SD Medical and applicable third-party payment or e-commerce service providers.

Payment card information may be processed directly by the applicable payment provider rather than stored by SD Medical, depending on the payment system used.

We encourage you to review the privacy and security practices of any third-party payment service before submitting payment information.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process submissions, facilitate consultations or orders, understand website traffic, communicate with visitors, or improve our online presence.

Our website may also contain links to third-party websites, including product manufacturers, healthcare resources, suppliers, social media platforms, payment providers, or other external resources.

Once you leave the SD Medical website and access an external website or service, that website's privacy policy and terms may apply. SD Medical is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

SD Medical takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

We take particular care with information that may relate to an individual's health or orthopedic needs.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business or service purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, arrange consultations, provide products or services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

Health-related information may be retained as reasonably necessary for service, record-keeping, and legal purposes.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information SD Medical holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.

SD Medical Inc.
Regina, Saskatchewan
Canada
Phone: 306-533-6661
Email: moc.liamg%40ksasdemds

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

SD Medical Inc. may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or SD Medical's website privacy practices, please contact:
SD Medical Inc.Regina, SaskatchewanCanadaPhone: 306-533-6661Email: moc.liamg%40ksasdemds